You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier.
Click on Create an Account mentioned on our homepage, you will be promoted to a page on which you will be required to fill out personal details in order create your account.
Following are the steps to place an order successfully:
- - When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
- - After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below)
- - You will receive an email/SMS of sales invoice which verifies that we have received your order
- - Your order will be confirmed via phone call by our Customer Service and proceeded for delivery
You will be provided with a tracking ID in order to keep a track of your order. Domestic orders normally take 3-4 days to arrive; whereas, international orders normally take 7-8 days.
Your order cannot be cancelled once you check out. However, you can cancel the order when you receive a verification call from our Customer Service. Exchange Policy shall apply once the order has been placed.
If you haven't received a sales invoice via email within an hour it means your order hasn't been successfully placed.
You can trace the status of your order by signing in your account. If you do not have an account click Track Your Order.
You will have to place a new order and cannot add more items to the order that has been processed.
Just adding the product in the cart does not mean the product is reserved. The product is not yours until you pay for it and place an order.
"Add to wishlist" means you like the product and may consider buying it sometime later but not right now; whereas, when you add a product to the cart, it means that you are serious about buying the product and that you are just a few steps away from making the payment.
Following are the payment options available:
- - Cash on Delivery (For domestic clients only)
- - Easy Paisa (For domestic clients only)
- - Online payment (We accept )
- - Bank transfer (Will be visible if the order is above PKR 5000)
The order will only be processed once the payment has been received in our account. If you're unable to make the online payment, please contact our Customer Service.
If you choose Cash on Delivery as a payment method on the checkout page, it means you'll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase. It is a service offered only to domestic clients.
No. Limelight strictly follows 'No refund' policy. Kindly, read our Exchange Policy for further details.
Yes, we ship internationally! When you place an order at our store and enter your address, you'll see international shipping options (DHL) which will calculate the shipping costs for you according to location.
No. The prices are exclusive of delivery charges and shipping charges. Free shipping on orders above PKR 1950 for domestic customers only. For international customers charges are generated when the order is placed.
Yes, all the prices are tax/VAT inclusive.
Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.