MY ACCOUNT

Do I need to have an account to shop with you?

You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier.

How do I create an account?

Click on Create an Account mentioned on our homepage, you will be promoted to a page on which you will be required to fill out personal details in order create your account.

What if I forget my password?

Click on Forgot Your Password available at the login/sign-up page. Enter your email address and click on 'Reset Password'. A set of instructions will be sent to your registered email ID to re-set your password. After your credentials have been verified, you will be able to create a new password.

ORDER ISSUES

How do I place an order?

Following are the steps to place an order successfully:

  • - When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
  • - After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below)
  • - You will receive an email/SMS of sales invoice which verifies that we have received your order
  • - Your order will be confirmed via phone call by our Customer Service and proceeded for delivery
How long will my order take to arrive?

You will be provided with a tracking ID in order to keep a track of your order. Domestic orders normally take 3-4 days to arrive; whereas, international orders normally take 7-8 days.

Can I cancel my order?

Your order cannot be cancelled once you check out. However, you can cancel the order when you receive a verification call from our Customer Service. Exchange Policy shall apply once the order has been placed.

What does it mean if I don't receive a sales invoice via email/SMS after I check-out?

If you haven't received a sales invoice via email within an hour it means your order hasn't been successfully placed.

How will I know the status of my order?

You can trace the status of your order by signing in your account. If you do not have an account click Track Your Order.

Can I add more items to my existing order?

You will have to place a new order and cannot add more items to the order that has been processed.

Does adding an item to the cart means that the item is reserved?

Just adding the product in the cart does not mean the product is reserved. The product is not yours until you pay for it and place an order.

What is the difference between 'add to wishlist' and 'add to cart'?

"Add to wishlist" means you like the product and may consider buying it sometime later but not right now; whereas, when you add a product to the cart, it means that you are serious about buying the product and that you are just a few steps away from making the payment.

PAYMENT

How shall I make the payment?

Following are the payment options available:

  • - Cash on Delivery (For domestic clients only)
  • - Easy Paisa (For domestic clients only)
  • - Online payment (We accept )
  • - Bank transfer (Will be visible if the order is above PKR 5000)
What happens if my payment fails?

The order will only be processed once the payment has been received in our account. If you're unable to make the online payment, please contact our Customer Service.

How can I pay through Cash on Delivery/ what does Cash on Delivery mean?

If you choose Cash on Delivery as a payment method on the checkout page, it means you'll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase. It is a service offered only to domestic clients.

Can I get a refund?

No. Limelight strictly follows 'No refund' policy. Kindly, read our Exchange Policy for further details.

DELIVERY

Do you ship internationally?

Yes, we ship internationally! When you place an order at our store and enter your address, you'll see international shipping options (DHL) which will calculate the shipping costs for you according to location.

Are the prices inclusive of delivery charges?

No. The prices are exclusive of delivery charges and shipping charges. Free shipping on orders above PKR 1950 for domestic customers only. For international customers charges are generated when the order is placed.

Are the prices inclusive of VAT/ taxes?

Yes, all the prices are tax/VAT inclusive.

SECURITY

Is it safe to pay with credit/debit card?

Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.

Is my personal information safe?

Yes, your personal information is absolutely safe, please read our Privacy Policy.

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