Exchange Policy

The items can be exchanged at our retail outlet (locate us!) or can be shipped back to us at:
52M Quaid-e-Azam Industrial Estate, Kot Lakhpat, Lahore, Pakistan.
Limelight allows its customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:

The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 7 working days of receipt of the purchased item.
The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item.
The item is in its original packing and the price tag is intact.
The original invoice of the item he/she wishes to exchange is sent along with the item.
It has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.

Items bought on sale cannot be exchanged or refunded. If the item bought on regular price goes on sale, it will be exchanged at sale price.
Limelight has the right, at it's the sole discretion, to accept or deny the request for exchange.
Upon the acceptance of request for exchange, the customer will be notified by our Customer Service.
LIMELIGHT strictly follows 'NO refund' policy. The option of cashback is not available.
If the item is sent through shipping (the cost of shipping shall be borne by the customer) for exchange, an Exchange Code will be provided to the customer in case, following the exchange, any amount is due on our part. The Code will allow the customer to utilize the outstanding amount for purchases made in future from our Online Store.
If the exchange is made on any of our retail outlets, the customer will be issued a Credit Slip in case, following the exchange, any amount is due on our part. The Credit Slip will allow the customer to utilize the outstanding amount for purchases made in future from our retail outlet.
(Please note: purchases against a credit slip can only be made from the outlet that originally issued the slip)

Please note that the order cannot be cancelled after the order has been confirmed by you to our Customer Service. The Exchange Policy will be applicable once the customer has placed the order and has received the sales invoice via SMS or email.
Please note, the items purchased from our retail outlet cannot be sent to us for exchange through courier.

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